Scope
This policy provides general privacy information for Outstep websites and services. The data involved varies with the features you use. Also review service-specific notices to understand the conditions applicable to your use.
Information you provide
When you contact us by email, you share your address and message so our team can respond. Send only information needed for assistance, without passwords or sensitive data. For features involving accounts, payments or uploaded content, review the privacy information provided in the relevant service.
Analytics and cookies on this website
Google Analytics loads on this institutional website only after you accept. It may record visits, pages, technical browsing information and source and language parameters in links. Your choice is stored in your browser. You can change it through “Privacy preferences” in the footer.
Purposes and legal bases
Support uses the information in your message to understand and respond to your request. For other features, purposes and legal bases depend on the operation, such as providing a service or complying with legal obligations. Google Analytics on this website requires your consent; declining does not prevent access to the content.
Providers and sharing
This website is hosted on Microsoft Azure. When you allow it, Google Analytics uses Google services to analyze visits. These providers may process data on infrastructure outside Brazil. Other services may use different providers; review the information specific to the feature you use.
Data retention
Data retention depends on the purpose of processing and applicable legal obligations. A deletion request may be subject to retaining information to meet those obligations or exercise legal rights. To clarify the criteria applicable to your data, contact us at the address below.
Your rights and contact
You may request information, access, correction and, where applicable, deletion, portability or withdrawal of consent. Send requests to [email protected]. Identity verification may be needed to protect your data.
Updates to this policy
This policy may be updated to reflect changes to services and data processing practices. Material changes should be communicated to affected users. For privacy questions, write to [email protected].